Guitar Mania Guitar Mania is a trading name of Guitar Mania Ltd a UK registered, private limited company. Guitar Mania has been trading since 1994 and became incorporated as Guitar Mania Ltd in 2002. Our Company Registration Number is 4618696 The Managing Director is Mr Christopher Farley.
Contact Address and info Address for correspondence Guitar Mania 118 Ashley Road Parkstone Poole BH14 9BN Telephone: 01202 718886 Email: SALES@GUITAR-MANIA.COM
Statutory Rights Nothing in these Terms and Conditions shall affect your statutory rights.
Governing Law Your use of the Guitar Mania website and any purchase of any products using it will be governed by English Law and will be deemed to have occurred in the United Kingdom.
Pricing We are a UK company so our main pricing is in pound sterling (GBP). All prices include VAT at 20.0%. We reserve the right to change any advertised prices at any time without notice before you place an order. With such a large catalogue of items in our database it is inevitable that from time to time there will be errors in pricing caused either by our mistake or by errors in the data sent to us by manufacturers and publishers, or by program glitches in the software. If this means that your order would cost more than anticipated we will check with you by email before processing your order. If you have already paid we will offer you the option of canceling and receiving a refund or paying the difference. If the price increase is small, we may at our discretion decide to absorb the increase ourselves.
EURO pricing. This website features a “Currencies” option for you AS A GUIDE ONLY. We can only invoice in GB Pounds. This may vary slightly to the EURO price shown depending on the daily exchange rate, your credit card bankers exchange rate and any charges that your credit card company may charge for GBP transactions on the day that the card is charged. Our GBP prices will always be the price you are charged so it is adviseable to select GBP and contact your credit card company for an exact EURO equivalent price.
Export: For deliveries to EU countries VAT has been included in the price so you should not have to pay any extra Sales Tax / VAT taxes when you receive your goods. For USA and countries outside of the EU we can deduct the VAT. Please contact us for a quote.
VAT – 20.0% Guitar Mania Ltd is a HM Customs and Excise VAT registered company. Our VAT number is: 619 918991 Prices on this website have VAT at 20.0% included in the price (where applicable), so there’s nothing added on at the checkout ! Please note though that this website does not yet have the facility to display the VAT portion only the grand total but rest assured that when we ship the goods your item will arrive with a Guitar Mania VAT receipt showing the VAT amount that has been paid.
Ordering We can accept an order by the following methods: Online – just click Buy Now. We will notify you when we have checked it over carefully (by human) and will send you confirmation by email or phone. Phone – we can accept telephone orders in the same way. Call us on 01202 718886 with your credit card details. We will then let you know if we can accept your order and advise on delivery. Mail – write to us (details below) with your request and we will reply promptly with price and delivery details.
Payment Payment by credit card – we use Paypal to process online payments. You do not have to have a Paypal account just submit your details as required. If you have a Paypal account already just login as normal and follow the instructions. You will be notified with 24 Hours of the status of your order and delivery timescale.
Payment by cheque – sorry no longer accepted
Title to Goods Guitar Mania retains full title to all goods supplied until paid for in full. In the event of the customer’s insolvency Guitar Mania reserves the right to reclaim goods for which full payment has not been made.
Complaints If you have any complaint about our service, please e-mail us. We will treat your complaint fairly and confidentially, and we will endeavour to respond to all complaints within five working days.
RETURNING A NEW ITEM – online / telephone orders: You have the right to return new items within 14 days of delivery if purchased online / via telephone. Please notify us in advance in writing for authorisation. Please then return the goods to us at Guitar Mania 118 Ashley Rd Parkstone Poole BH14 9BN You are responsible for the cost of postage for this return and we recommend using a recorded delivery service or insured courier. For a full refund the goods must be in A1 NEW re-sellable condition and complete with ALL original documentation and packaging.
The following items are not returnable: i) Software, DVD, video, CD or any other item or pack / kit which may contain these or other copyright protected data whether the item has been opened or not. This includes some guitar effects units and recording equipment / interfaces. ii) Any custom order or items ordered in specifically on demand, custom colour options, items that have been modified at your request – ie guitars that have been ‘set up’ to your requirements. iii) Harmonicas, recorders and Kazoos or any item that can be used in your mouth, regardless of whether it has been opened and used or not.
Your credit / debit card / paypal will be credited between within 28 days from return here.
Returning items purchased in store: Guitar Mania Returns Policy In Store Purchases 1st December 2018
Guitar Mania is happy to accept returns for unwanted items within 7 days of purchase for a no quibble refund. Between 7-14 days after purchase: We are happy to accept returns in exchange for store credit or goods to the same / greater value if you pay the difference. After 14 days we are unable to accept unwanted item returns. Conditions: i) The item must be in 100% as new / same condition as when it left the shop. If not we reserve the right to refuse to accept the return or charge a re-stocking fee dependant on condition. ii) YOU MUST HAVE YOUR GUITAR MANIA RECEIPT not a bank statement etc
Faulty goods: If your goods develop a fault.. 0-30 days – you are entitled to a full refund or repair or replacement. After 30 days and up to the manufacturers warranty period you are entitled to a free repair or replacement at our discretion. This excludes reasonable wear and tear, misuse or damage.
The following items are not returnable: i) Software, DVD, video, CD or any other item or pack / kit which may contain these or other copyright protected data whether the item has been opened or not. This includes some guitar effects units and recording equipment / interfaces. ii) Any custom order or items ordered in specifically on demand, custom colour options, items that have been modified at your request – ie guitars that have been ‘set up’ to your requirements. iii) Harmonicas, recorders and Kazoos or any item that can be used in your mouth, regardless of whether it has been opened and used or not. .
FAULTY ITEMS: i) General notes: Faulty goods – in the event of your item developing a fault within the warranty period (if applicable) please contact us, we may be able to fix simple problems over the phone. If the unit has to be returned here we will give you an authorisation reference number. Return the goods to us as soon as possible. Please ensure the item is well packed and returned via insured courier. Goods returned without authorisation will be refused and NOT signed for and returned to sender. Once the goods arrive we will repair or replace at our discretion as soon as possible. If no fault is found (see additional notes on interpretational issues) we will contact you for further instructions; you are free to collect the item from the store during normal business hours or you can pay for courier delivery.
ii) used items – NO RETURNS available on used items unless specified otherwise in the Item Description.
iii) Special note for guitars on personal interpretation: We do not accept returns of guitars with personal interpretation “faults” such as low / high action, fret buzz, grain of wood, tightness or angle of a trem arm etc. We inspect, test, tune and make all appropriate adjustments before we despatch any guitar. We’re guitarists ourselves and adjust each guitar appropriately and professionaly. However, this is not a finite or conclusive area and one could discuss playability all the live long day. Opinions will vary. For example: Having a high action on an acoustic although undesirable for some players who play fast widdly music with light guage strings, maybe ideal for buskers who like to cane their guitars for maximum volume / minimum buzz. Therefore thorny issues like this do not fall into the category of being not “fit for purpose”.
iv) Special note on amplifiers (general): some guitars especially ones with single coil pickups will “buzz” or “hum” through an amp. This is normal and in fact lead to the development of hum cancelling pickup. Even guitars fitted with hum cancelling pickups (“humbuckers”) will hum through some amps in certain conditions. Most of the time this hum or buzz is a factor of the pickups, wiring or design of the guitar. Other factors that cause hum and buzz: proximity of other electronic devices like PC’s, TV’s Jukeboxes etc; faulty / cheap guitar leads, patch cables and jack sockets.
v) Special note on Valve Amps: valves are an ancient technology and are unfortunately unreliable especially on high gain amplifiers. Most valve amps break down within the 1st year, not all, but most. However, it’s usually fixed by a new set of valves. Valves are consummables and are not covered under any warranty, therefore faults arising from valve failure (which unfortunately is 99% of the faults with valve amps) are not covered under warranty. You are advised to read the instructions very carefully regarding the use of your valve amp as they need great care and attention expecially when turning on and off and transporting.
EUROPEAN DELIVERY: Please note that special circumstances may apply to the warranty / guarantee of your item. You are advised to consult the MANUFACTURER about the validity of your warranty outside of the UK. In other words you may not be able to take your guitar / amp into your local music shop for a FREE of charge warranty repair. HOWEVER: If an item goes faulty within 12 months of purchase please return it here. We will arrange with the manufacturer for the repair to be carried out FREE of charge IF covered by the warranty but please note there will be a CHARGE FOR DELIVERY back to you.
CANCELLATION of your order You can cancel any order before despatch however we are unable to accept cancellations of orders already despatched, please follow instructions for returns.
Damages on arrival.
RULE 1 – OPEN THE BOX ! We inspect and test (where practical) all of our guitars and amps to avoid unpleasant surprises. In the unfortunate event of an item arriving damaged you should contact us with 24 hours of the delivery. We cannot accept any responsibility or liability after this period. So, please, please OPEN THE BOX ! Check your items carefully upon receipt. And sadly, yes we’ve heard the “…but it was a present and they didn’t open it until now (6 weeks later)” Sorry, you need to open the box and inspect your item, you can always re-seal it once you are happy.
Copyright All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Guitar Mania, or their content and technology providers. All rights reserved. Permission is granted to copy and print portions of this Web site for the sole purpose of placing an order with Guitar Mania or for study and reference only. Any other use of materials on this Web site without the prior written permission of Guitar Mania is strictly prohibited.
Cookies In line with our privacy and security policy we do not log cookies.
Adverts Adverts appear on this website from 3rd party companies via GOGGLE. They are the same adverts that appear on the google website and web results. We block certain unwanted and obviously inappropriate ads and those of an adult nature. However, Guitar Mania do not accept any liability or responsibility for these ads or their content. Please excersise caution when clicking on these ads just as you would clicking on any advert anywhere on the internet. Guitar Mania do not endorse any products in these ads. The advertising space is provided for your interest and entertainment only.
Ammendments Guitar Mania reserves the right to amend or change these terms and conditions as and when required and without notice.
Disclaimer TO THE FULLEST EXTENT PERMITTED AT LAW, GUITAR MANIA IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, GUITAR MANIA DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Guitar Mania nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Guitar Mania does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Guitar Mania, its affiliates, directors, employees or other representatives.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK�s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
What is Guitar Mania doing to comply to WEEE regulations ?
Guitar Mania is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled. For further information concerning WEEE regulations, please visit the following web-sites: http://www.vca.gov.uk/enforcement/weee-enforcement.asp http://www.vca.gov.uk/enforcement/weee-advice-to-householders.asp