I just wanted to share a typical day with everyone…We’re not all just about the big sales, THIS is a typical customer service story….
Today started with a fairly common question – do we sell tremolo arms?
YES. However, there are so many to choose from. The customer didn’t know which type so we suggested he bring the guitar in so we can match it up. An hour later and we had the customers guitar on our counter. We had to try about 7 different types of trem arm before we found the exact right one ! The customer made the purchase and walked away ready for some Jimmy Hendrix action !!
YES. However, there are so many to choose from. The customer didn’t know which type so we suggested he bring the guitar in so we can match it up. An hour later and we had the customers guitar on our counter. We had to try about 7 different types of trem arm before we found the exact right one ! The customer made the purchase and walked away ready for some Jimmy Hendrix action !!
Now, imagine, if he had tried to buy online?
How many returns, missed deliveries, refunds and heartaches that might have resulted in ? With so many different brands using different sizes of trem and that’s just the vintage style, let alone Floyd Rose, Kahler, Gotoh, Ibanez etc etc
We’ve won a new customer and hopefully he will be back for more…
Guitar Mania – helpful, friendly, good value, OPEN. Help us stay ALL of those things by using us for even the smallest item. Happy to help !
Guitar Mania – helpful, friendly, good value, OPEN. Help us stay ALL of those things by using us for even the smallest item. Happy to help !
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